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Training Courses (What We Do)

What Playout Do

There is a list of our established training courses further below. These can be tailored to your requirements.

Conferences and Masterclasses:
- Complaints Handling  16 Oct (London)
Consultant Job Planning  19 Oct (London)
- Presentation Skills  Masterclass  6 Nov (London)
Improving Ward Rounds  13 Nov (London)
Difficult Encounters  27 Nov (London)
Ward management Summit  8 Dec (London)

Follow the links to BOOK on any of these 

                                       Playout Directors

Role Players: 

We have provided many organisations with professional role –playing actors. We have a database of a wide mix of actors in terms of gender, age and culture who can work on your own courses or work on events such as OSCEs.

We believe passionately that role-play is vital in developing a versatile, sensitive and effective communication style. We also think that staff who regularly rehearse their skills work better as a team and with the public.All our actors are trained and experienced and can play a wide variety of roles in terms ofcharacter and emotion whilst having a keen eye on the learning objectives. They can learn briefs quickly and effectively, and readily re-run bits of the role-play.They are able to create and develop participant focused and facilitator led roleplaybriefs. They are sensitive to the anxiety that role-play can provoke and ableto adjust the difficulty of a role-play to fit the confidence of the participant.The actors are also familiar with various methods of feedback and provide quality, specific and constructive verbal and written feedback that both validatesand sensitively challenges participant’s skills.

Our established courses:

Creative Presentations
Difficult Encounters and Conflict Resolution
Caring Communications
Creative Training (A Train the Trainers Course)
Dramatic Team Building
Pitching To Win
Dynamic Diversity
Facilitating With Ease
The Art Of Appraisal
The Vibrant Voice

Course Costs

Course costs vary according to your specific needs, location and course duration. Most courses are suitable for between ten and forty people. We provide course materials and certificates as required. Contact Becky for specific prices - email becky@playout.co.uk

Creative Presentations

A challenging and exciting one day course designed to provide an increased understanding of the skills and techniques required to deliver dynamic presentations. The course will provide an opportunity for participants to practice and review their presentation skills and techniques and receive constructive feedback. Delegates will be encouraged to develop a creative approach to creating a presentation and consider how best to engage an audience. They will also consider the impact of non verbal and verbal communication and the use of visual aids. As well as participating in a vocal workshop in which they will practice breathing, resonating, articulation and projection exercises.

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Difficult Encounters and Conflict Resolution

A one day training programme specifically for health care professionals. The course covers the Conflict Resolution national syllabus as stipulated by the NHS Counter Fraud and Security Management Service. It is an interactive and entertaining course which focuses on how to deal with challenging and potentially violent situations both on the phone and face to face.

Live theatre demonstrations of aggressive interactions in health care settings are performed by professional actors as a foundation for analysing human interaction. Delegates are encouraged to think about the psychological state and behavior of themselves and the service users. Through watching these sketches and considering various communication models participants think about how to identify and prevent potentially hostile situations and develop an awareness of warning signs, de-escalation techniques and risk assessment.

Delegates build on these communication skills by group work and through redirecting one of the scenes to create a positive outcome. They look at the difference between verbal and non verbal communications, active listening skills, the use of empathy and a positive approach to diversity.

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Caring Communications

Caring communications is a master class for anyone who would like to understand more about the art and science of communication. It is an interactive and entertaining course that provides delegates with an opportunity to develop their communication skills with both members of the public and other members of staff both on the phone and face to face.

Live theatre demonstrations of interactions are performed by professional actors as a foundation for analysing work related interactions. Delegates are encouraged to think about the psychological state and behavior of themselves and others and explore various communication models They will also look at non-verbal and para-verbal communications, active listening skills, managing difficult behaviour and the use of empathy. There is an opportunity to participate in script reading and role play to enhance personal style.

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Creative Training (A Train the Trainers Course)

A half day train the trainers course with a difference. Creative training looks at personal delivery techniques and explores how to open a session, lead a group and bring energy and fun to a training day. It also explores how to be imaginative when creating a training session and the use of drama skills as training tools. Expert trainers who were pioneers of drama based training in the public sector offer advice and guidance on how to use drama techniques such as forum theatre, role play and script reading exercises successfully.

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Dramatic Team Building

Dramatic Teambuilding is an entertaining half-day course that uses theatre exercises and script reading to develop good group dynamics and team spirit.
During the course delegates will participate in a fun drama workshop and physical and vocal exercises that develop trust, sensitivity and group awareness.
Participants will read scripts demonstrating an unproductive and negative team and use this as an impetus to discuss what creates successful and creative teams.
By the end of the course participants should have had a positive and  enjoyable time together, developed a better awareness of themselves and each other and have a good understanding of how best to work as a team

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Pitching to Win

This half day programme is designed to develop sharp delivery and good communications when pitching for business. The course will provide delegates with an opportunity to dress rehearse making a pitch and receive individual constructive feedback on their skills. They will consider a range of delivery techniques and how to stand out and communicate well when addressing potential clients. They will also look at being able to adapt a pitch to client expectations and identify methods of handling questions and difficult audiences.

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Dynamic Diversity

A half day entertaining, thought provoking and interactive course, that aims to develop communication skills and heighten awareness of dignity and diversity in the workplace. Dynamic Diversity shows, through a series of short scenes, different kinds of subtle prejudice and encourages the participants to think about how it might feel to be discriminated against. The vignettes explore issues including culture, disability, gender, weight, mental health and sexuality.

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Facilitating With Ease

This half day event is an interactive drama based workshop in which participants practice chairing meetings and events and receive constructive feedback on their skills. The workshop focuses on how to positively and confidently lead and chair a group.

It is fun and informative training session, which encourages participants to develop an engaging and empathic personal style. It will also consider how to manage difficult situations, groups and individuals.

By the end of the programme participants will have had an opportunity to: Practice introducing themselves to a group, Practice leading or facilitating a group. Receive constructive feedback on their skills. Identify methods and styles of engaging participants, Consider how to deal with difficult group dynamics, Develop methods of dealing with a diverse range of personality types including the withdrawn, the over domineering and the disinterested.

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The Art Of Appraisal

A fun and interactive half day course that provides delegates with an opportunity to develop communication skills in relation to performing appraisals. The Art of Appraisal uses live theatre performed by professional actors to demonstrate what can go wrong with an appraisal. These sketches show how communications can breakdown and are used to help delegates think about the purpose of appraisals and how to develop a productive and sensitive style. Participants also have the opportunity to practice their skills on a simulated appraisee played by an actor and receive individual constructive feedback.

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The Vibrant Voice

A half day workshop presented by one of our professional actor voice tutors. The course aims to help participants develop a rich, clear, projected and colourful voice. It helps participants consider the importance of lively expressive communication whilst also considering the importance of protecting the voice. This practical course will include exercises in relaxation, breathing, resonating, articulation and projection and provides participants with a vocal workout that can be continued after the course is over.

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