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Reviews

What Playout Do

“We have been working with Playout for over 10 years – Playout deliver both role play sessions at our conferences, and full day masterclasses and in house events with us and have always received outstanding feedback from the delegates. Becky and David are a pleasure to work with. We would highly recommend Playout to deliver your in house events and would be happy to share past evaluations from our own events involving Playout with you” Clare Gallagher, Managing Director, Healthcare Conferences UK

Thank you for delivering a splendid Effective Communications Workshop. It was a pleasure meeting you both. The Effective Communications workshop has  created a “ new buzz” amongst the 28 clinicians who attended this event (which is some achievement considering  your audience was  made up of  consultants who had been in clinic until 4:00pm that day).
Edmarine McCalla│Education & Training Manager│ GMCATS│ Care UK

Dear Becky, it was a pleasure to meet you on Thursday at the conference. I would like to congratulate you on your presentation on preparing for revalidation. Playout's presentation was an enthusiastic and enjoyable way for delegates to review the appraisal process. You and David's role play session was helpful for them to be reflective in their role as appraisers. It absolutely challenged the myth that role play cannot be constructively used at a Conference. It was brilliant.
Carol Dight, Director Nursing and Governance, Musgrave Park Hospital. 

Dear Becky and David, This is just to say a big THANK YOU for giving up your time on Thursday at our PLS Event.  Your presentation was well received. Best wishes. Sue Leeves, Project Manager, Primary Care Development Team
Brighton and Hove Clinical Commissioning Group

 "Excellent session and hugely positive feedback! All the best, Perry",  Perry Anderson, Practice Manager, Pound Hill Medical Group, Crawley

Many thanks to Al and yourself for coming out and giving such an informative and enjoyable afternoon on Conflict Handling.  
Ann Flint Westcourt Medical Centre, Rustington

 

“Hi Becky, I wanted to send you and David a message to say a massive THANK-YOU for delivering such a great training session again yesterday. Feedback from delegates was brilliant and everyone said how much they enjoyed both the presentation and delivery of your workshops.  I think that having the ‘fun’ element really has a positive impact and drives home the message that even if we think we are delivering a fantastic customer service there is always room for improvement/ learning.”
Ann-Louise Gardner, Head of Patient Experience, NHS South East London

 “Hi Becky, Thank you very much for providing the training yesterday. We had very positive feedback.”
Jacqueline O'Shea, North West Sussex Clinical Commissioning Association

“I just wanted to thank you again for your contributions to our Nursing Conference. Your session was very engaging, interactive and really focussed attention on the experience from the service user's point of view. It was really refreshing to be able to reflect on practice in a different way. The discussions after the drama sketches provided lots of food for thought in our group discussions later in the day with many staff listing your session as one of their highlights of the day. Thanks again and I do hope that we will be able to work together in the future.”
Francis Adzinku, Services Manager, Acute, Crises and ASC Services(Short Term Services), MemorialHospital

 “Thanks for  the presentation training, feedback was very positive.”
Vicki Weston HR Manager,  HOCHTIEF PPP Solutions (UK) Ltd

 “Hi Becky, was wondering if you could come to do the Angry Patient session for us again . They learn enormously from your session every year so would be great if you can.”
Win (BRIGHTON AND HOVE CITY PCT)

 “I have just returned from attending your Communications course today and wanted to say what a brilliant idea.I thoroughly enjoyed it. Thanks again”.
Susan Archer, Assistant Practice Manager, Woodlands Primary Care, Kent

"Thank you for your participation and excellent theatre session at the Annual Nursing Conference."
Wilf Bardsley - Director of Nursing and Governance
"A belated thanks for the four fantastic workshops that you led. The feedback from staff was tremendously positive."
Sian Therese - Director for Bexley Community Health Services
"Thank you for the superb day. As you heard from the feedback it was an exceptional day and thoroughly enjoyed by all the participants. We were delighted with the interesting and exciting approach you took which was inclusive of all participants and helpful and constructive feedback you gave to each individual, and the innovative and creative methods you used."
Dr Gail Louw - Public Health Programme Leader
"What can I say! I have had some terrific feedback regarding the training day last Saturday. Everyone thoroughly enjoyed it and felt they got a great deal out of the day. They were full of praise for the content and the actors. Thanks again."
Sue Tilling - Safety Officer, Tottenham FC
"Becky and David have a versatile style of training and are willing to rise to new challenges and as ever had us rolling in the aisles."
Professor Chris Mcmanus - University College London
"Playout are at the forefront of progressive training in the UK business World."
Mark Unwin - London Gulidhall University
"Becky and David offer skills to the trainer that enhance and facilitate the delivery of the training. They offer a unique experience for delegates who can practice and rehearse with professionals who are highly skilled in the art of communication."
Dr Tanya Byron - TV presenter and Consultant Clinical Psychologist
"Dear Becky Thank you again for all your work and great enthusiasm yesterday. It was a really dynamic and enjoyable experience and a pleasure to work with you. You offered support, energy, encouragement and real insights to every member of the group and were an inspiration to all. Everybody - without exception - said they enjoyed a really stimulating day and gained valuable experience. I look forward to calling on your considerable expertise and experience for future training events."
Barbara Myers - Health Correspondent, BBC
"The training was well received by all the staff and they were particularly impressed with how interactive it was and that it was based on recognisable situations that they face day-to-day. It was excellent working with you and Dave to create the right training solution for my team."
Lesley Palumbo - Watford Borough Council
"I have used 'Playout', directed by Becky Simpson, on several occasions. They are a dynamic training company, using theatre based scenarios to perform thought provoking sketches. Becky designs the sketches to my specifications to demonstrate specific situations. After the sketches, Becky leads an analysis of what happened, why and how the situation could have been improved ensuring that the learning points are highlighted to all delegates. The sessions are always highly interactive, informative and entertaining, and I use Playout to ensure that my Conferences are brought to a dramatic climax."
Elaine Guy - Wiseguy Training
"'Playout' developed a package of training for us called Dynamic Diversity which was an innovative approach to increase awareness of a wide range of discrimination in the workplace. They worked with our brief and managed to combine the statutory and legal obligations with the opportunity to really get staff thinking about how their behavior can impact on others. The training received very positive feedback from staff who found it extremely enjoyable as well as provoking some challenging debate. As well as providing an excellent standard of training, Playout were a pleasure to work with and were always flexible, helpful and friendly. Definitely not an 'off the shelf service'."
Ginny Snaith - Watford And Three Rivers PCT
"'Playout' recently came to do a workshop for our graduating third year. Using a mix of presentation and participation they gave the students, many of whom had never heard of commercial roleplay before, a very clear and exciting impression of how it all works, its purpose and methodologies. The students were engaged and inspired, and many began to think for the first time about practical applications of their craft within the corporate business sector. 'Playout' is a highly professional roleplay company which I would recommend to any commercial or public organisation."
Nick Moseley - Course Director (BA Hons Acting Italia Conti Academy)
"David and Becky provided a stimulating and enlightening weekend which everybody is still buzzing about."
Dr Jane Kidd - Imperial College
"Playout played a blinder and showed outstanding form in their skillful approach to training."
John Beattie - Stadium Manager, Arsenal FC
"The feedback was really excellent they all loved it and said it was the most effective form of training they'd ever had."
Jim Price - Brighton University
"I would like to thank you again for the excellent job you did with the Communications Teaching Session yesterday. All the Doctors who attended were very positive about how useful the experience had been. The acting was very convincing, and the role plays were all recognised as being very true to life and typical of real situations with patients. Thanks again and all best wishes."
David Mendal - Harmoni Eduational Lead
"Becky's group are great for interview skills, managing angry or shy or whatever people, acting out workplace situations etc. We used them recently to act out the feedback in evaluations and appraisals - this gave my attendees a real insight into the potential problems with assessment and feedback. Becky is really good at narrating how the actors feel whilst "in role", and also is brilliant at "managing" an audience."
Dr Gordon Caldwell - Worthing Hospital
“Dear Becky,
Thank you for a very successful afternoon. I thought you would like to know about the feedback;
10 completed the afternoon and their feedback and their pooled scores showed:
  1. Content 45/50
  2. Leaders 48/50
  3. Style 50/50
  4. Interaction 49/50
  5. Relevance 49/50
  6. Organisation 47/50
One appraiser wrote: “Best day for me in any educational context - possibly ever”
It could only have been improved by being longer! You are definitely going to be asked again.
Thank you - it was a real pleasure to work with you all.”
Dr Chris Thredgold
"Really beneficial, excellent study day a really enjoyable course."
Royal Marsden Hospital

See also:
Newspaper Cutting
Nursing Management Article
Example of Conference Session Feedback
Feedback from Difficult Communications Workshop